Please carefully read the following information when making your reservations as it explains how reservations are handled when received, confirmed and refunded in case of cancellations.
We think explanation of these terms will help you understand that these policies were made in order to be fair to all participants.
Any questions you may have prior to reserving your excursion may be sent to us by e-mail. Jamaica Villa Transportation (Karandas Tours Ltd.) will not assume responsibility for incorrect email addresses, dates, times, or any other incorrect information provided to us by the purchaser. All reservations are reserved “as is” at the times stated and on the dates requested by “Clients using” our website. We will not be held responsible for omissions stated by the purchaser.
If you don’t receive a reply or confirmation to submitted request(s) this may be due to an incorrect e-mail address(s) entered on our request/confirmation(s).
Jamaica Villa Transportation (Karandas Tours Ltd.) will not be held responsible for death , injuries, loss of personal effects, or late arrivals of clients to the reserved booking.
Jamaica Villa Transportation (Karandas Tours Ltd.) will reply to the email address provided by the purchaser on a secure reservation form after receiving an availability request from the purchaser, provided there is availability. Availability sent from “users” of Jamaica Villa Transportation website do not constitute a confirmed booking.
Availability requests sent by users of Jamaica Villa Transportation (Karandas Tours Ltd.) website must state the number of persons (Adults & Children), arrival and departure dates, villa name, location of villa, arrival and departure airline flight details.
A valid Credit Card is needed to confirm any reservation on our reservation system. Availability is communicated as current availability.
Your credit card will be processed automatically for the reservation as soon as we receive it to guarantee and reserve your space. All reservations must be confirmed.
You will receive an e-mail confirmation from Jamaica Villa Transportation (Karandas Tours Ltd.) within twenty-four (24) hours (unless noted otherwise).
Your confirmation states: Group leader’s name, name and address of villa, deposit paid for the package, number of passengers, amount due upon arrival, arrival and departure flight details, pick up time for departure(s) transfer(s) detailed directions for pick up, contact information for representatives from Jamaica Villa Transportation (Karandas Tours Ltd.).
Jamaica Villa Transportation (Karandas Tours Ltd.) will honor cancellations given 48 hours prior to your arrival. These must be submitted in writing by replying to the e-mail confirmation sent to purchaser(s) e-mail address.
Deposits are kept on credit up to one year and may be used for future packages or airport transfers.
Deposits on our chauffeur services/full time driver packages are non-refundable for cancellations less than 48 hours before arrival.
We will issue a refund of deposits for airport transfers ONLY if there are flight cancellation(s) and client(s) notify us a minimum of four (4) hours before flight arrival.